What is Picto Online?

What are the advantages of Picto Online?

I am unable to log in with my username and password

What kind of paper or media should I use?

Will the quality of my file be so good enough for the size of my print ?

What should be the resolution of my files?

Do I have to convert my images with an ICC PICTO color profile?

I want to add white margins

How do I get a quote, calculate the price of an order?

What are the shipping costs?

Mon paiement par Carte Bleue est refusé, que faire ?

What are the production time limits?

How can I get information about my orders?

How do I track my shipment?

How do I cancel my order?

The invoice will not be included in my order, where can I find my invoice?

How do I change my shipping or billing address?

How do I get an order shipped to me that is Picked?

The return or quality is not satisfactory or my package and its contents are damaged, what should I do?

I would like to benefit from the school or organization discount

I did not find any answers to my questions

The price of my prints of the same format varies from one order to another, why ?

Pourquoi mon paiement par Paypal est en attente de vérification ?

Pourquoi mon paiement par Paypal est annulé ?

Online service of the prestigious photographic laboratory Picto, Picto Online offers photo prints with or without finish, created from your JPG, TIF or PDF files. The files are processed without the intervention of our technicians in terms of cropping, color corrections or any kind of alterations.
We furnish the ICC profiles of all our services so that even our most demanding clients can prepare their files as precisely as possible. We respect your files and your visuals as you have prepared them.
We offer 8 families of services :

•     Photo print: C-print, pigment inkjet printing, color or black and white.
•     Mounted print: Mounted prints on different medias.
•     Framed print: Framed prints in different types of frames.
•     Acrylic print: Acrylic mounted prints or under acrylic prints
•     Canvas and subframe: Printed canvas mounted on a wooden frame
•     On rigid media: Prints on different types of rigid medias such as dibond, acrylic, etc.
•     On flexible media: Prints on different types of flexible medias such as wallpapers, large size canvas, etc.
•     Certified proof: Certified proof Fogra

• Professional quality for your photographic prints
• Competitive prices with an invoicing to the squared centimeter.
• Prints and finish made-to-measure, precise to the millimeter
• Free online support service: serviceclient@PictoOnline.fr
• Availability of ICC profiles to prepare your images and ensure optimal final result
• Possibility to order very large size prints:
  • Maximum width 1,25m for C-prints
  • Maximum width 1,60m for pigment inkjet printing
  • Maximum width 2,50m for printing on flexible media 2x3m printing on rigid media
• Optimized production time
• Possibility to transfer an order to a third-party for its confirmation and payment
• Monitoring of orders and notifications by email
• Shipping of prints at home or to another address by post, Colissimo, Chronopost France/Europe depending on price and destinations
• Possibility for free picking in our two offices, Bastille and Grand Paris.

On the login page, you can use the "Forgot your password? "function to reset your password.
If you do not receive our registration confirmation email or a forgotten password, please check your email for spam or junk mail.
For more information, you can consult the My Account section in our Help.
If the problem persists, contact us through the contact form or by email at serviceclient@pictoonline.fr.

When choosing your paper or media on Picto Online, we offer various pictures and descriptions aimed to help you in making your choice according to your preferences and constraints.
The rendition of a print on a screen being very hard to adequately reproduce, nothing is better than being able to see and touch your prints “in real life”. This is why we offer sample catalogues of each of our media and papers in the section “Shop”.
We also invite you to come to our office at Picto Bastille 53bis rue de la Roquette 75011 Paris, where it will be our pleasure to show you the different options and previews for your photos.
Finally, you can ask your questions by email to serviceclient@PictoOnline.fr and we will advise you quickly.

The easiest way is to upload your image, set the desired dimensions and check the magnification factor indicator "E-factor". Click on it for more information.
You can also consult the Preparing your files section in our Help.

It is not necessary to prepare your files according to the resolution of the printer.
The final formatting will be done automatically. During the configuration of your print, the E-factor indicates if your file is too small for the size of your print.
However, if you wish to prepare the final format, choose a resolution of 300dpi for all our services except for rigid media print and flexible media print services where a resolution of 150dpi is sufficient.
For more information, you can consult the Preparing your files section in our Help.

No, PICTO Online automatically convert your files with the ICC conversion to the desired paper/printer.
If you are not familiar with ICC profiles, we recommend that you let PICTO Online handle the conversion, as this will ensure the best possible quality of your print.
If the ICC profile of your file is not recognized by Picto Online you will get the message "RGB / CMYK without profile". 
If you are not familiar with ICC profiles, we recommend that you continue without an ICC profile and let Picto Online handle the conversion.
Otherwise you can save your file again by embedding an ICC profile that matches your working colour space.
In any case we will take care of the color conversion in the best conditions.
For more information, you can consult the section ICC Profiles in our Help.

Adding white margins is now available when preparing your print through a new tab "Margins". You can choose equal margins (so-called "rotating margins") or unequal margins and either add them outside the initial paper format of your print or integrate them inside the paper format of your print.

3 options:

1. A calculator is available from our Homepage to quickly calculate a price.
2. Simulate your order without loading your photos by choosing "Continue without image". You do not need to be connected to simulate prices of your prints and finishes. By logging in, you will be able to access the last summary page to simulate the shipping price of your order and print or export in PDF format a quote.
3. Simulate you order by uploading your photos to be more precise. While being connected, you can simulate the shipping price of your order with the delivery address of your choice and print or export a quote in PDF format. You will then also have the possibility to save your order to have an immediate valuation and place the order later. You can also transfer your order to somebody else. The files are kept for 3 weeks on our servers. After this period, your saved or transferred order will be deleted after a last reminder e-mail.
      

The shipping costs depend on the shipping option chosen, the destination and the total weight of your order (print+finish+packing).
The total weight of your order appears on the recap page after the validation of your basket.
To know the exact price, prepare your order by entering the desired delivery address.

For quick and simplified information (France):

	Weight	Price
Simple postal shipping (with tracking, no time limit engagement):	max 300g	2,50€ HT
Colissimo (with tracking, time limit of 48h in France)	Example 2Kg	7,73€ HT
Chronopost (with tracking, time limit 24h in France)*	Example 2Kg	13,93€ HT

*Under these conditions, the time limit can be extended to 48h.

Shipping costs are free from an amount of 150 Euros including tax (Metropolitan France, Corsica and Monaco).

We also ship in Europe and worldwide, to know the exact price, prepare your order by entering the desired delivery address.
For more information, see the section Our shipments from our Help.

Lorsque vous payez sur notre site, vous êtes dirigé vers notre partenaire financier Paybox qui gère sans intervention de notre part le paiement par carte avec votre banque.

You can consult our production time limits by service and finish on the page our time limits.
For any request of a specific time limit, send an email to serviceclient@PictoOnline.fr to verify its feasibility.

From your customer area, by clicking on My Orders, you can view your past orders (Ordered) and know their status and content: in the Received section you can view orders received from a third party, in the Sent section you can view your orders transmitted to a third party or your orders recorded in the Saved section.

Depending on the delivery service provider, you can track your shipment using the tracking number in your shipment notification email. For more information, you can consult the section Our shipments from our Help.

From your customer area by clicking on My Orders, you can consult your Ordered and click on the desired order.
This one opens and proposes at the bottom of the page the function Cancel.
Your order will be cancelled and your account will automatically be credited with a credit note for the corresponding amount to allow you to place a new order whenever you wish.
If cancellation is not available, please contact us via the contact form or by email serviceclient@pictoonline.fr .

Due to confidentiality reasons, as your order could be sent to somebody else, orders never include invoices.
Then, your invoice will note be joined to your order, but sent to you by mail, with your confirmation email.
You will also be able to find it in your customer room at My Orders and then at Ordered.

Go to My account, and then to My address book, then you can modify your delivery addresses and choose one automatically.
You can also use several billing addresses according to your needs.

From your customer area by clicking on My Orders, you can view your Ordered.
By clicking on the desired order, it opens and offers you at the bottom of the page the function "Purchase shipping".
Depending on the weight and the destination, you will then be offered a service provider (La Poste, Colissimo, Chronopost France, Chronopost Europe or International, France Express,  couriers (motor bike, car or truck) for Paris and towns in the inner suburbs of Paris) to pay and have us prepare the shipment of your order.

Do not hesitate to use the contact form or send your comments to serviceclient@PictoOnline.fr indicating the order number and if possible, attach small photos of the problems encountered.
These photos will allow us to quickly understand the concern and improve our quality.
We will come back to you as soon as possible to find the best solution for you.

If you have created an account following the procedure of registration School/Organization and if you do not have another email address to do it, you have to ask us to delete your account by mail at serviceclient@PictoOnline.fr.
You will then be able to recreate your account and the dean of your school or organization will validate your request.

Many informations are available through the site, do not hesitate to use the internal search engine available on the home page at the top left.
Our Help pages and our Blog articles ( sorry in French !) contain many explanations and tips to help you.
Do not hesitate to use the contact form or send your request to serviceclient@PictoOnline.fr.
We will answer as soon as possible.

We apply an automatic reduction on the price of your prints according to their quantity whether it is the number of originals or the number of copies. This sliding scale price is applied in increments to your prints made by the same printing process, regardless of the type of paper or format. For more details, please consult our prices .

Par sécurité Paypal procède à une vérification de la transaction.