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Help / Our shippings

PictoOnline offers several delivery methods to choose from according to your needs.

We ship anywhere in France, Europe and the rest of the world.

PictoOnline offers a choice of delivery methods, adapted to your order and destination, according to your needs.

We've chosen the major shipping providers for you: La Poste, Colissimo, UPS Saver, UPS Standard, France Express, DHL, Grand Volume.

If one or more of the delivery methods listed in the “Our delivery methods” section is not offered by PictoOnline.fr when preparing your order, this means that it is not suitable for shipping the order (dimensions, weight, country).

The delivery times indicated start at the time of collection by the carrier. These delivery times do not include the time required to manufacture and prepare your order for shipment.

How can I find out the cost of my delivery ?

To find out the cost of each of these delivery methods, please prepare your order in PICTO Online, and check or add the delivery address: the cost of shipping is automatically displayed in the right-hand column of the page, along with the order summary.

The cost of other delivery methods appears in the drop-down menu in the “1- Shipping method” block.

As soon as you modify your order or delivery mode, a new calculation is systematically performed to show you the exact amount.

How can I benefit from free shipping ?

Under certain conditions, we offer you free shipping to Metropolitan France (including Corsica, Monaco and Andorra).

This offer applies to all PICTO Online services above a certain value:

Colissimo, UPS Standard and France Express are available according to order weight and volume.

 

What should I do if something goes wrong?

If, despite the care we take to consolidate our packaging, your parcel arrives damaged, we ask you to accept it, report your reservations to the delivery person and take a photo of the damaged part before opening it.

We then invite you to contact our customer service department via the contact form or by email serviceclient@pictoonline.fr and attach photos of the damage to the package and prints.

Please also inform us of any defects in the delivery service so that we can improve the quality of the shipment with the carriers concerned.

We will remanufacture and reship the damaged part free of charge as soon as possible.

 


Simple mailing by La Poste :

This is a single mailing by standard package. This delivery method is suitable for sending small prints for a size of 17.5cm x 28.5cm x 3cm with a maximum weight of 300gr.
The fold is directly inserted in your mailbox if the size of the latter allows it.
Otherwise, if you are not there, your letter will be waiting for you at your post office. The usual delivery time, in France, is of the order of 72 working hours.
What to do in the event of a delivery incident? click here.


Colissimo:

This mode of delivery is proposed for Metropolitan France, Monaco and Andorra. The dimensions of the parcel (including packaging) must not exceed 200 cm in length + width + height and a weight of less than 30 kg.
The usual delivery time is about 48 hours.
Your package has a tracking number that allows us to be informed of the evolution of the delivery.
If you are out of home/office during the delivery, a notice of passage can also be deposited in your mailbox. You can then pick up your parcel at your post office the next day.
NB: We invite you to enter all the details of access to your building (code, intercom, building, floor, phone valid to facilitate the delivery of your package).
What to do in the event of a delivery incident? click here.

None

UPS :

UPS Standard®: UPS offers reliable, cost-effective delivery within 48 to 72 hours for mainland France.

UPS Saver® : This fast UPS service guarantees delivery within 24 hours for metropolitan France. From our sites, delivery is made on the next working day.

Please do not hesitate to contact us if you require a specific delivery time.

NB: We invite you to enter all the details of access to your building (code, intercom, building, floor, phone valid to facilitate the delivery of your package).

What to do in the event of a delivery incident? click here.


France Express :

For orders in the format corresponding to the non-standard, the other delivery solution is France Express. The delivery is then made by transport truck specialized in the delivery of large parcels and heavy weight. The order is then delivered to you.
The delivery time usually found in metropolitan France is around 48 hours worked.
You are informed by phone or email, by France Express of the planned delivery date. NB: We invite you to enter all the details of access to your building (code, intercom, building, floor, phone valid to facilitate the delivery of your package) .
What to do in the event of a delivery incident? click here.

-  Grand Volume delivery :
For orders with very large sizes and / or heavy weight, they are considered above non-standard, we offer you a delivery for the world from which the provider will be chosen by us to you guarantee the best possible delivery service.
When you finalize your order, you are offered a "Grand Volume" shipment.
A message asks you to contact our customer service.
At your request we will prepare a personalized quote for the shipment of your order.
The total weight per order is limited to 1 tonne.
The delivery is then made by transport truck specialized in the delivery of parcels of great size and weight.
The delivery time usually observed (time not guaranteed), for more than 220 countries, is of the order of 2 to 5 working days. You are informed by phone or email, by the selected provider, of the expected delivery date.
Deliveries are made on working days, except holidays, in the country of destination.

For any additional information or to anticipate the conditions of a delivery of a large volume order, do not hesitate to contact the customer service by the contact form or by mail (serviceclient@pictoonline.fr).

- Motorcycle or car delivery :
We offer delivery by courier by motorcycle and by car. Feel free to select this tab when choosing the delivery method if you live in one of the following cities in Ile de France:

For deliveries by motorcycle, the package size must be less than 140cm x 50cm x 60cm and must weigh less than 5kg.
If your package is larger and weighs less than 100kg, we offer delivery by courier by car.

NB: We invite you to enter all the details of access to your building (code, intercom, building, floor, phone valid to facilitate the delivery of your package)

EUROPE

DHL :


DHL Select UE: Fast 48-hour delivery to all European Union countries. The DHL Economy Select UE service is particularly economical for large parcels. Parcels are transported by truck throughout Europe.

DHL Express: Express delivery within 24 hours. Your parcel is flown to any country in Europe. DHL Express Worldwide Export is an international service offering a good price/time ratio for small parcels (up to 7 kg) to most European countries.

Deliveries are made on working days, except public holidays, in the country of destination.
Please, contact us if you need an imperative delay time for a specific country.

Your parcel has a tracking number so that you can be informed of the progress of the delivery.

This tracking number is included in the last e-mail received from us, the subject is "Picto Online - Etat de votre commande N° XXXXXXX"- expédiée".

The tracking number is also available in your customer area under "My Orders" by clicking on the order concerned and then clicking on "Your Tracking" at the bottom of the page.

Follow the progress of your parcel on : https://www.dhl.com/fr-fr/home/suivi.html

Please be sure to enter your foreign address and all access details to your building (code, intercom, building, floor, valid telephone number to facilitate delivery of your parcel).

What to do in the event of a delivery incident? click here. click here



Expédition Grand Volume Europe :
For orders with very large sizes and / or heavy weight, they are considered above non-standard, we offer you a delivery for the world from which the provider will be chosen by us to you guarantee the best possible delivery service.
When you finalize your order, you are offered a "Grand Volume" shipment.
A message asks you to contact our customer service.
At your request we will prepare a personalized quote for the shipment of your order.
The total weight per order is limited to 1 tonne.
The delivery is then made by transport truck specialized in the delivery of parcels of great size and weight.
The delivery time usually observed (time not guaranteed), for more than 220 countries, is of the order of 2 to 5 working days. You are informed by phone or email, by the selected provider, of the expected delivery date.
Deliveries are made on working days, except holidays, in the country of destination.

For any additional information or to anticipate the conditions of a delivery of a large volume order, do not hesitate to contact the customer service by the contact form formulaire de contact or by mail (serviceclient@pictoonline.fr).


INTERNATIONAL


DHL

DHL Express Worldwide Export : Delivery to over 220 countries and territories in 24 over 96h hours.
Deliveries are made on working days, except public holidays, in the country of destination.

 

For example (subject to modification by DHL): for the USA East Coast (New York,...) the delivery time is 24h. Allow 24 to 48 hours for West Africa, 72 hours for South Africa and 48 to 72 hours for Asia.

Please, contact us if you need an imperative delay time for a specific country.

Your parcel has a tracking number so that you can be informed of the progress of the delivery.

This tracking number is included in the last e-mail received from us, the subject is "Picto Online - Etat de votre commande N° XXXXXXX"- expédiée".

The tracking number is also available in your customer area under "My Orders" by clicking on the order concerned and then clicking on "Your Tracking" at the bottom of the page.

Follow the progress of your parcel on : https://www.dhl.com/fr-fr/home/suivi.html

Please be sure to enter your foreign address and all access details to your building (code, intercom, building, floor, valid telephone number to facilitate delivery of your parcel).

What to do in the event of a delivery incident? click here. click here




Grand Volume Monde Delivery no UE :
For orders with very large sizes and / or heavy weight, they are considered above non-standard, we offer you a delivery for the world from which the provider will be chosen by us to you guarantee the best possible delivery service.
When you finalize your order, you are offered a "Grand Volume" shipment.
A message asks you to contact our customer service.
At your request we will prepare a personalized quote for the shipment of your order.
The total weight per order is limited to 1 tonne.
The delivery is then made by transport truck specialized in the delivery of parcels of great size and weight.
The delivery time usually observed (time not guaranteed), for more than 220 countries, is of the order of 2 to 5 working days. You are informed by phone or email, by the selected provider, of the expected delivery date.
Deliveries are made on working days, except holidays, in the country of destination.

For any additional information or to anticipate the conditions of a delivery of a large volume order, do not hesitate to contact the customer service by the contact form formulaire de contact or by mail (serviceclient@pictoonline.fr).

To know the cost of each of these modes of delivery, it is indicated in the right column of the page, with the order summary. The cost of the other delivery methods appears in the drop-down menu in block 1- Delivery mode. When one or more delivery methods listed above is not offered by PictoOnline.fr, it is not suitable for shipping the order. What to do in the event of a delivery incident? click here.

- Provision and others :
If no shipping method proposed suits you, you can request a free availability at our premises PICTO Bastille or PICTO Grand Paris (addresses below).
You can also contact our customer service (serviceclient@pictoonline.fr) for a particular encryption with another solution.

PICTO Bastille :
53 bis rue de la Roquette
75011 Paris
Open Monday to Friday (except public holidays) from 9h to 19h30.
View on google map

PICTO Grand Paris :
56-60 avenue du Vieux Chemin de Saint-Denis
92230 Gennevilliers
Open Monday to Friday (except public holidays) from 9h to 13h - 14h to 19h.


- What to do in case of an incident?
If your package arrives damaged, we ask you to accept it and take a picture of the damaged part before opening it. We invite you to contact our customer service by email serviceclient@pictoonline.frand attach photos of the damage found on the package and the prints. We will remanufacture and return the damaged part free of charge as soon as possible.