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Help / Fidelity program


Our fidelity program PICTO Online

  • Get a discount on your orders with your fidelity points!
  • To thank you for your fidelity and to benefit from a discount, PICTO Online offers you to accumulate points which are transformed into discounts when you pay for your orders.
  • When you place an order on PICTO Online, you accumulate points according to the amount spent.
  • From a certain number of acquired points, you can use them when you pay for your orders on PICTO Online.

How to get fidelity points

  • fidelity points are calculated for each of your orders on Picto Online. With each order, you accumulate the equivalent of 5% of the order amount in fidelity points.
  • The value of the points acquired corresponds to 5% of the value including VAT of each order placed from 13/02/2023.
  • For example: A Picto Online order with a total value of 20 Euros including tax allows you to earn 1 fidelity point. 20 Euros -5% = 1 point.
    For an order of 40 euros including VAT, you earn 2 fidelity points, 40 euros - 5% = 2 points, etc.
  • For an order of 43 euros including VAT, you earn 2.15 fidelity points, 43 euros - 5% = 2.15 points.
  • Even for orders under 20 Euros you earn part of a point. For example 15 Euros - 5% = 0.75 points.

Using your fidelity points

  • Points are converted into Euros once accumulated after each order.
  • 1 fidelity point acquired corresponds to a value of 1€ including VAT.
  • The points accumulated can be used at the time of the payment from the threshold of 20 accumulated points (that is to say 400 euros including all taxes of accumulated purchases).
  • Once your order has been prepared, on the Payment page, above the Credit Card and PayPal buttons, you can tick "Use my fidelity points".
  • You can use your points to pay for all or part of your next order.li>

Manage your fidelity points

  • From your customer area, you can consult the number of points acquired, the current balance and the history of the points used in the Your conditions section.

Terms and conditions of use

  • There is no time limit to use your fidelity points.
  • The fidelity programme cannot be added to other discount programmes such as those granted to the School/Association partnership or special discounts.
  • Shopping Points can only be used at PICTO Online.
  • fidelity points are not refundable.
  • They cannot be transferred or exchanged between PICTO Online customers. Shopping Points are not convertible to cash.
  • Les points fidélité ne sont pas convertibles en argent comptant.
  • In case of cancellation, the fidelity points that have been earned by the order concerned will be deducted from your points.
  • Packaging and shipping costs as well as taxes are included in the fidelity points.
  • We reserve the right to change these conditions at any time without prior notice and without liability.